Terms of Service
1. Agreement
These Terms of Service ("Terms") govern access to and use of the Avercentris platform, website, and related services (the "Service"), operated by [LEGAL ENTITY NAME] ("Avercentris", "we", "us"). By using the Service, you agree to these Terms.
2. The Service
Avercentris provides an AI-assisted operational platform allowing businesses to automate and oversee customer conversations across chat, email, and ticketing channels, grounded in a customer-configured knowledge base.
3. Accounts
You must provide accurate information when creating an account and are responsible for keeping your login credentials and API keys secure. You are responsible for activity that occurs under your account.
4. Subscription & payment
[PLACEHOLDER — plan tiers, billing cycle, what happens on failed payment, refund policy, cancellation terms — should mirror what's in the actual pricing/billing implementation.]
5. Acceptable use
You agree not to use the Service to:
- Send unlawful, deceptive, or harmful content through the AI assistant
- Attempt to extract, reverse-engineer, or misuse the underlying AI models
- Upload knowledge base content you don't have the rights to use
- Use the Service in a way that violates applicable data protection law regarding your own customers
6. Your data, your responsibility as controller
Where you use Avercentris to process your own customers' data (for example, via the embedded chat widget), you act as the data controller for that data, and Avercentris acts as your data processor under the terms of our Data Processing Agreement (available separately). You are responsible for having a lawful basis to collect and process that data, and for your own privacy policy disclosing the use of AI and third-party processors.
7. AI limitations
The AI assistant generates responses based on the knowledge base you configure. While we design the system to minimise incorrect or fabricated answers, we do not guarantee the AI's output will always be accurate, complete, or error-free. You remain responsible for reviewing AI-generated content in contexts where accuracy is critical, and for configuring escalation appropriately.
8. Service availability
[PLACEHOLDER — uptime commitments if any, maintenance windows, what SLA (if any) applies to which plan tier.]
9. Intellectual property
Avercentris retains all rights to the platform, its underlying software, and branding. You retain all rights to your own content, knowledge base material, and customer data uploaded to the Service.
10. Termination
Either party may terminate the agreement per the notice period set out in your subscription plan. Upon termination, you may request an export of your data within [X] days, after which it will be deleted per our data retention policy.
11. Limitation of liability
[PLACEHOLDER — standard limitation of liability clause; must be drafted or reviewed by a lawyer, this varies significantly by jurisdiction and risk appetite.]
12. Governing law
These Terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.