Every customer enquiry answered, even at 2 a.m.
Avercentris answers from your own knowledge base, saves every lead to your CRM, and brings in your team when it matters.
We take on a small number of businesses at a time and set everything up for you.
Enquiries arrive when nobody is free to answer.
Customers write in the evening, at weekends and in your busiest hour. When the reply takes a day, many have already booked somewhere else. Avercentris answers straight away from what you already know about your business, and puts a person into the conversation whenever one is needed.
A quick, correct answer helps a customer decide sooner and not go to a competitor. More of the enquiries you already pay to attract turn into bookings, and happy customers come back and recommend you.
How it works
A customer asks a question in the chat on your website.
Avercentris searches your knowledge base for the answer.
It replies, or says it doesn't know and offers a person, a support ticket or an email.
The chat and any ticket are saved to your CRM, and your team gets a Slack or Telegram alert.
Every conversation is logged, with the article used and how confident the answer was.
What you get
- Chat first
- Customers get an answer in the chat straight away, from your own knowledge base.
- One record per customer
- Chats and support tickets are saved to your CRM and linked to the same customer. With the email option, emails join them. Nothing is lost, and nobody has to repeat themselves.
- Answers from your knowledge base
- Avercentris replies from your own articles and says honestly when it doesn't know. No knowledge base yet? We help you write one.
- A person when it matters
- When the AI can't solve it, the customer can talk to your team, open a support ticket, or write to your team by email with files and details.
- Human takeover
- Your staff can step into any conversation at any time.
- No lost leads
- Every enquiry is captured and tracked, including those that arrive after hours.
- Clear about AI
- Customers are told they are talking to an AI assistant.
One control layer, three views into it
A closer look at each part of the platform. Want to see it running live? Try the demo below, or book a call for a full walkthrough of the admin side.
Operations Hub
The single dashboard that shows resolution rate, human escalations, cost, and every lead moving through the system, at a glance.
Conversations per day
Lead pipeline
Conversations
Chats and tickets in one inbox, with email as an optional extra. Take over from the AI at any point. Nothing is lost, nothing is duplicated.
- Maria R.Needs youChat · 02:07
- Tom H.AI repliedChat · 23:41
- Anna K.AI repliedChat · 18:12
- Booking issueTicketTicket · Yesterday
Knowledge Base
The source of truth your AI is grounded in. See exactly which article answered which question, and how confidently.
The demo uses sample data and needs no sign-up.
Pilot programme: a few places open
For 60 days we set up Avercentris on your website, connect it to your knowledge base (we help build it if you don't have one) and measure your reply times before and after. In return, we ask for permission to use the results as a case study.
Apply and we'll tell you whether there is a place for your business.
The pilot includes
- Full setup on your website
- Your knowledge base set up, loaded and tested
- Reply times measured before and after
- Up to 1,000 conversations in 60 days
Pricing
Monthly, in euro. No long-term lock-in. Change plan as your volume grows.
Starter
€149 / month
- Up to 500 conversations
- AI agent with your knowledge base
- Chat widget and CRM
- Support tickets saved to your CRM
- Email escalation
Most popular
Growth
€349 / month
- Up to 2,000 conversations
- Everything in Starter
- CRM webhooks (HubSpot, Pipedrive and others)
- Configurable escalation rules
Custom
€750+ / month
- Up to 5,000 conversations
- Extra conversations billed per conversation
- Scripted replies and custom automations
- Dedicated workflows
- SLA and priority support
- Monthly review call
Extra conversations are €0.30 each on Starter and Growth. Custom plans are billed per extra conversation by agreement.
Slack and Telegram alerts are included on every plan.
Every client gets a monthly review call with us for the first three months, to look at the results and what to improve. On Custom plans the call continues.
Add-ons (price on request): an email module that saves incoming emails to your CRM and prepares replies and scripted answers for your team to review and send, SMS at €0.15 to €0.20 per message, and malware scanning of files customers upload.
Built by Dmytro Kovalskyi
I spent years in B2B sales and in running CRM and operations for companies. The same thing kept happening: good businesses lost customers because a message sat unanswered. Avercentris is the tool I wanted them to have.
I'm based in Ireland and I read every pilot application myself.
Questions
What happens during the pilot?
We install the chat on your website, set up and load your knowledge base, and record how quickly you reply today. After 60 days we compare the numbers with you. The pilot includes up to 1,000 conversations and costs nothing. In return, we may publish the result as a case study, with your permission.
What if Avercentris doesn't know the answer?
It tells the customer so and offers a person, a support ticket, or an email for files and longer details. The conversation is attached, so the customer doesn't repeat anything. It does not invent an answer.
Can my staff take over a conversation?
Yes, at any time, from the Conversations inbox. You also get Slack or Telegram alerts when a customer needs a person.
What happens to emails?
Chat is the front door. A customer who needs to send files or longer details can write to your usual support address, and your team replies as always. The optional email module saves those emails to your CRM next to the customer's chats, and its reply assistant prepares drafts and scripted answers that your team reviews and sends.
What happens after the pilot?
You choose a plan, or stop. There is no long-term contract, and you can change plan as your volume grows.
Does it work with my CRM?
Every plan includes a built-in CRM for leads. Growth adds webhooks to tools such as HubSpot and Pipedrive. Ask us if you use something else.